When emailing we will get back to you as quickly as possible, however please allow up to 72 hours for us to respond to your query.
Frequently Asked Questions
What do I do if there is a problem with my order?Our Customer Care Team are here to help with any problems. firstname.lastname@example.org
Can I add an item to my order after I have placed my order?Unfortunately not, you will need to place a separate order for anything else that you want to buy.
Why have you cancelled my order?Please contact our customer care team at: email@example.com
Can I find out if you will be getting replacement stock on items that have sold out?Some of the items on our website do sell out quickly and unfortunately we are unable to tell you if we will be getting more of a particular item. Saying that it is worth checking website regularly or emailing firstname.lastname@example.org for a update
Can I use more than one discount offer on my order?Our promotions cannot be used in conjunction with any other offer.
Why doesn’t my promotional code work?Please check that the code/link you are using is still valid and not out of date. For further assistance, please contact our Customer Care Team at email@example.com
What is your returns policy for purchases?If you are returning an item for a refund or exchanges, we can only accept items returned to us within 14 days from the date your order was dispatched. Items can only be returned for a refund or exchanges. Items purchased in the sale cannot be refunded but can be exchanged if item has not been used. All items must be returned unworn and as new, with the original tag still attached. All items must be returned to us before a refund or replacement is issued. Any items returned with tags removed/washed/damaged/clearly used will NOT be accepted and your refund/voucher code will be refused. Please note that if you return any items outside of the 14 day return period for refunds/exchanges, this will not be valid and no refund or exchange will be accepted. For a return or exchange please complete the returns form which has been sent with your purchase. If you have misplaced this, please email firstname.lastname@example.org
I didn’t get a returns form, how do I return my item?You should have received a returns form with your order. If not, please email our customer care team at email@example.com
I returned my order, how long will my refund take?Please allow up to 28 days for your refund to reach you.
How do I find out the sizes of products?Please view our size guide for size guidance.
I have a business enquiry, how do I contact you?Please email us at firstname.lastname@example.org
I am a customer, how do I contact you?
Our customer service team is available Monday to Friday 9am to 5pm (excluding UK national holidays). Get in touch with us via E-mail:email@example.com